Craftoria return guide
Returns with a human touch.
Questions happen. Contact our support team within 30 days of receiving your order and we’ll guide you through the return-request process.
How to begin
A clear path from question to next step.
Please begin every return request with our customer support team. They will review your message and provide further instructions.
- 01
Contact support
Email support@craftoria.com within 30 days of receiving your order to initiate a return request.
- 02
Receive instructions
Our support team will assist with the return process and provide the appropriate next steps.
- 03
Refund processing
Once submitted and processed, the refund is credited to the original payment method within 1–3 business days, depending on your financial institution.
Complete policy
The details, all in one place.
The policy text shown here is the store’s current refund-policy record. Contact support if anything about your order needs clarification.
Craftoria Refund & Return Policy
We want you to be completely satisfied with your purchase from Craftoria. Please reach out to us via the contact page if there are any questions or problems with your order.
Condition and Timing
To be eligible for a refund, the return request must be made within 30 days of receipt. If the return request is initiated after this period, we reserve the right to refuse a refund.
Initiating a Return
To initiate a return, please get in touch with our customer support team at support@craftoria.com. Our dedicated team will assist you with the return process and provide further instructions.
Refund Processing Time
Once your refund request is submitted and processed, your original payment method will be credited within 1-3 business days, depending on your financial institution.
Quick answers
The essentials, made simple.
How long do I have to initiate a return request?
The request must be made within 30 days of receiving your order. Requests initiated later may be refused.
How do I start?
Email support@craftoria.com. Our team will assist you and provide further instructions.
Where is an approved refund sent?
Once the request is submitted and processed, the refund is credited to the original payment method.
How long does refund processing take?
The current policy states 1–3 business days after processing, depending on your financial institution.
Need help with an order?
Tell our support team what happened and they’ll help you understand the appropriate next step.
Contact support