Wholesale Return Policy

Damaged or Defective Items

We carefully inspect all products before shipment. If any items arrive damaged or defective:

• Notify us within 7 business days of delivery.

• Provide clear photos of the damage or defect.

• We will replace these items promptly at no additional cost.

Incorrect Orders

If you receive an incorrect product or incorrect quantity:

• Inform us within 7 business days of delivery.

• We'll quickly resolve the issue and cover all related shipping costs.

General Returns (Non-Damaged / Non-Incorrect)

General returns or exchanges not due to damage or order errors are handled on a case-by-case basis at Craftoria's sole discretion. Approval will depend on the specific situation and condition of the products. If approved:

• Returns must be initiated within 14 days of delivery.

• Products must be unopened, unused, and in original packaging.

• Approved returns will be subject to a 15% restocking fee.

• Return shipping costs will be the responsibility of the customer.

Refunds & Credits

Refunds or credits are issued within 5 business days after we receive and inspect the returned items.

How to Initiate a Return

Please email our Wholesale Support at wholesale@craftoria.com with:

• Order number

• Description of the issue

• Supporting photos (if applicable)

All return decisions by Craftoria are final.